*Please note that chat may not work with Internet Explorer. For optimal experience, use a different browser like Firefox or Chrome.
Safe Horizon client advocates are now available by chat to offer information, 宣传 and support to people who have been impacted by violence, 犯罪, 和滥用.
You can chat with an advocate during our business hours by clicking the chat button at the bottom right of this page.
The chat button will only be visible during SafeChat hours of operation: currently Mon. ——星期五. 9 a.m. – 6 p.m. If you are visiting this page outside of SafeChat hours of operation, 聊天按钮将不可见. Our Hotline is still available 24/7 and our Helpline is available 9 a.m. – 5 p.m. Visit our Hotlines page for more information.
SafeChat is a one-on-one chat session with a Safe Horizon client advocate trained in supporting those who have experienced violence, 犯罪, 和纽约市的虐待. Advocates can talk to you about your situation, ask questions and help you explore your options. Advocates can also provide information and referrals, as well as help connect you to other Safe Horizon programs.
Safe Horizon is currently piloting SafeChat Mon. ——星期五. 9 a.m. – 6 p.m.，假日除外.
We hope to be expanding our hours of operation soon. SafeChat is currently only available in English. For help in another language, please call our hotlines.
If you need to speak to an advocate outside of SafeChat hours, please call our 24/7 Hotline at 希望1 - 800 - 621 (4673). 如果有紧急情况请拨打911.
What Should I Expect During a SafeChat Session?
一旦你准备好和一个拥护者聊天, click on the chat button at the bottom right during SafeChat’s hours of operation. 这将扩大聊天窗口. Clicking on “Chat Now” will take you to a pre-chat survey. 调查中的所有问题都是可选的. These questions are so we know how to refer to you during the chat as well as a safe number or email to contact you in case you are disconnected from the advocate during your chat.
一旦你提交了聊天前调查, you will either be connected directly to an advocate if one is available, or you will be placed in a virtual waiting room. The waiting room provides information regarding what number you are in the queue as well as an estimated wait time. It is important you stay on this page while you are in the queue to avoid losing your place in line. Some phones may have settings that cause the phone to time out if it is inactive for a certain amount of time. This may cause you to lose your place in the queue.
如果您需要紧急退出本网站, click the red button that says “Quickly Exit This Site” twice.
在每个聊天会话结束时, please remember to clear your cache so that anyone who might gain access to your device is unable to view your interactions with Safe Horizon.
Safe Horizon seeks to maintain the confidentiality of SafeChat conversations and limits disclosure as stated in its SafeChat隐私政策. 然而, there may be special cases where we disclose your information outside of Safe Horizon; for instance, if we fear you may do harm to yourself or others, we learn a child may be harmed or the law requires us to disclose your information. The SafeChat service is not intended for use by anyone under the age of thirteen (13) and is not professional medical care, 精神卫生保健, 或法律意见.
Make It Happen is a program for young men of color who have experienced community violence and aims to provide participants with the necessary tools to overcome trauma and reach their goals. 在这里访问他们的网站. For information on community violence and trauma click here.
Neighbors in Action (formerly known as the Crown Heights Community 媒体tion Center) is a unique neighborhood institution in Brooklyn, 纽约, with the goal of building safer and healthier communities. 在这里访问行动中的邻居.
Trauma can make it difficult for survivors to access the services they need. 欲了解更多信息，请点击这里.